Disconnected systems
Why are we typing the same information into multiple systems?
That usually happens because the systems were added separately and no one defined how they should share data. Map where the information first enters the business and every place it is typed again. Then remove the unnecessary entries by connecting the systems or changing the process so one entry can feed the rest.
What to check
- Where does the information first enter the business?
- How many times is it re-entered?
- Which repeat entries can be removed safely?