UI/UX and usability
Why are new users dropping off during onboarding?
The onboarding may ask too much before users see value or may not make the next step clear. Track completion by step, shorten unnecessary setup, use sensible defaults, and help users reach one useful outcome quickly.
What to check
- Which onboarding step has the largest drop?
- What can be deferred until later?
- How quickly does a new user reach a useful result?