Cloud and legacy systems
What do I do when the people who understand the old system are leaving?
Capture their knowledge before they go: architecture, credentials process, common failures, integrations, reports, workarounds, and recovery steps. Record demonstrations, document critical procedures, and identify a new owner. Prioritize knowledge that would be hardest to reconstruct during an outage.
What to check
- Which knowledge exists only with one person?
- Are recovery and support steps documented?
- Who will own the system after the transition?