Phone and front desk
How do I reduce no-shows with automatic confirmations and reminders?
Send a confirmation when the booking is created and reminders at times that fit the appointment type. Include the essential details and an easy way to confirm, reschedule, or cancel. Stop reminders when the appointment is canceled or changed.
What to check
- When should confirmation and reminders be sent?
- Can customers reschedule or cancel easily?
- Do reminders stop after a change or cancellation?