Phone and front desk
How do I make sure phone bookings do not double-book my calendar?
The phone booking flow must check live availability before confirming a time and write the appointment back immediately. Apply the same service duration, buffer, location, and staff rules used by other booking channels. Recheck availability at confirmation time.
What to check
- Is live calendar availability being checked?
- Are service duration and buffer rules consistent?
- Does the booking write back immediately?