Client operations
How do I make sure deadlines do not go overdue without me noticing?
Track due dates in one system and create views for upcoming and overdue work. Send reminders before deadlines and escalate items that remain unresolved. The alert should identify the owner and next action, not just say something is late.
What to check
- Are all important deadlines recorded centrally?
- When should reminders and escalation start?
- Does every overdue item have an owner?