E-commerce and checkout
How do I make checkout less confusing on mobile?
Reduce the number of fields and steps, use clear labels, make payment controls easy to tap, and show shipping and total cost before the final step. Test on real phones and slow connections, not only a desktop preview.
What to check
- Can the form be completed with one hand?
- Are total cost and delivery clear early enough?
- Do payment errors explain how to fix the problem?