CRM and customer data
How do I know if a lead is dead or just slow?
Use recent activity, response history, stage, buying timeline, and explicit signals from the lead. A quiet lead is not automatically dead, but it should not stay in the active pipeline forever. Define when to move leads into nurture or closed status.
What to check
- When was the last meaningful activity?
- Has the lead given a timing signal?
- What rule moves inactive leads out of the active pipeline?