Operational handoffs
How do I keep the systems I already use but fix the gaps between them?
Keep the systems that still work and focus on the handoffs causing duplicate entry, missing information, or delays. Connect those gaps with integrations, workflow rules, shared identifiers, or a small custom layer instead of replacing the whole environment.
What to check
- Which systems still do their jobs well?
- Where are the gaps between them?
- What is the smallest change that removes the manual handoff?