Client portals and customer updates
How do I give clients secure access to their information?
Use authenticated access and show each client only the records and files they are allowed to see. Keep internal notes, administrative controls, and other clients' data outside that view. Review access when contacts change and log important actions such as uploads, approvals, or downloads.
What to check
- How is each client identity verified?
- What information must stay internal?
- Can access be removed or changed quickly?