Disconnected systems
How do I get QuickBooks, CRM, scheduling, and forms to work together?
Define the customer journey across the four tools. A form might create or update the CRM record, scheduling can attach the appointment, and QuickBooks can return invoice or payment status. Give each system a clear job and prevent the same field from being owned by more than one system.
What to check
- Which system creates the customer record?
- Where should appointment and payment status be stored?
- Which fields must never be updated from two places at once?