E-commerce, mobile, and UX

How do I automate order status updates?

Use order, payment, fulfillment, and shipment events to update the customer-facing status automatically. Send notifications only when the status changes in a way the customer needs to know and keep the source order record authoritative.

What to check

Which events change order status?
Which changes should notify the customer?
Does the customer status come from the same order record staff use?